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Terms and Conditions

Payment

We accept payment via PayPal and Stripe. Please visit the relevant websites for their full terms and conditions.

Paypal accepts:

  • Visa (Debit/Delta/Electron)
  • MasterCard/Eurocard (including Maestro)
  • American Express

Stripe accepts:

  • Visa,
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Diners Club

Unless a deposit payment method is specifically requested, all payments are taken upfront in full at the time of ordering by the relevant payment terminal. Goods will not be dispatched until the customer’s funds have been paid in full to BespOak Interiors.

Order Notes

Please note that all transactions will be carried out in GBP. Once you have placed your order, confirmation will be sent to you via email.

BespOak Interiors monitors prices on a regular basis. We will not be held responsible for pricing errors due to software mal-functions or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, BespOak Interiors reserves the right to decline orders for bulk or high value purchases.

By clicking on the ‘Proceed to PayPal’ or ‘Place Order’ button at the end of the order process, you are consenting to be bound by these Terms and Conditions and those stated on our delivery page.

Products

In the event that we are unable to supply all or part of your order, we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.

Please refer to our delivery page for shipping information.

Before accepting these terms and conditions please make sure you have read and understood the information provided in our finish buying guide.

Fitting

Our products are designed for simple home fitting and assembly and we always provide the best fixings that we believe to be available at the time. The suitability of such fixings, in each case, is the responsibility of the installer and should be judged according to the individual circumstance.

Returns Policy & Guarantee

If you are a Consumer, by law you have the right to cancel your contract before you receive the products or to return any products to us within 7 working days after the date of receipt of the product. A refund will be issued once the goods are returned to us in a satisfactory condition. It is your responsibility to take care of the products provided by BespOak Interiors and also to ensure that the products and their packaging are not damaged. Any damage to products must be reported within 24 hours of receipt of the item in order for us to accept liability and provide a return or replacement. Your right to cancel your order after receiving the products shall not apply to:

  • Products built to your specification or which are personalised; or
  • Products which are liable to deteriorate rapidly.
  • Products which are later deemed unsuitable for your wall structure.

Order Cancellation

We reserve the right to refuse cancellation of orders that are currently in a ‘build’ state (i.e. when suitable stock has already been cut to size). If materials are deemed to be non useable for other purposes, then partial charges may be applied against the refundable balance.

Delivery Times

Delivery times for all orders are estimated as accurately as possible at the time the order is placed. Actual delivery times may be subject to change and we will notify you as soon as possible if this is case.

We can not be held responsible for changes to delivery times due to:

  • Delays by courier services or customs offices.
  • Material shortages or sourcing issues.
  • Staff sickness.

Delivery Damages

All damages must be reported within 24 hours of delivery in order for us to accept liability. Failure to report damage to items within this period may result in charges if a return or repair is necessary.

Contacting us

You can contact us using the details below:

Email: sales@bespoakinteriors.co.uk

Phone: 01285 862884

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm BespOak Interiors or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of BespOak Interiors or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.