All of the items on our website, except those in the “Wall Decals”, “Hardware” and “Tools” categories, are made to order.
On made to order items, our current estimated delivery times are displayed below the “Add to basket” button of each individual product. Please be aware that this time can change on a daily basis, as we do aim to keep this updated as regularly as possible. We will always aim to build and dispatch goods within this time period.
We will aim to dispatch stock items within 1-2 working days, unless otherwise stated.
For orders under 1kg, customers can choose to have their order dispatched via Royal Mail 1st Class Parcel at £3.90 (up to 3 days delivery) or DPD Tracked for £7.80 (next weekday delivery). The Royal Mail option is not fully tracked and will not require a signature. Depending on the order and how it is packaged, it may not fit through your letterbox. If you require a fully tracked option or the order is urgent, please choose the DPD option.
UPDATE 24th March 2020 – We are no longer offering Royal Mail as a shipping option in order to minimise daily travel, contact and therefore risk to our employees.
Shipping on orders is fixed at £7.80 for items between 1-2kg.
Shipping on orders is fixed at £15.00 for items over 2kg.
Orders over 1kg are sent via DPD on a next day, signed for delivery service (Monday to Friday) to mainland England, Wales and Scotland. Delivery to the Scottish Highlands, Scottish Islands and Ireland is a two day service. A 1 hour delivery window will be given by DPD on the day of delivery, either by text or email (or both if both details have been provided at order stage). At this point, if the delivery window is not suitable, you can request directly with DPD an alternative delivery day, that the order be delivered to your nearest pickup shop, left with a neighbour or left in a safe place.
International shipping charges are calculated based on the total weight of the items in your basket.
European orders are sent via DPD. Delivery will take 2-6 days depending on the location. A 1 or 2 hour delivery window will be given on the day of delivery, also based on location. A signature will be required.
USA and Canada orders are sent via Parcelforce Worldwide or UPS, which can take 3-7 days. A signature will also be required.
To calculate the shipping cost add all of the relevant items into your basket. Click the link in the top right corner to view your basket summary. At the bottom of this page you can enter your country and Postal / ZIP code to calculate the total cost including shipping.
We ship our products to most areas of the world, if your country is not supported when trying to checkout then please contact us and we can look at quoting for delivery and adding it to the website settings.
Please note that all import duty and taxes, if applicable, are to be paid by the receiver. These cannot be pre-determined by ourselves when we dispatch your item, as they are dependent on charges applied when the item is passed through customs.